HP Laptop speaker making noise when plugged in via adapter.

[Tommi_Heaven]

In the last 8 months I have been having issue with my laptop and adapter when it comes to charging. Recently this problem seems to have worsened and I am not sure what to do.

So 8 months ago my laptop started not charging and would display "plugged in, not charging", I tried the recommended solutions and it didn't work for a while but then all of a sudden I would have a 100% charge when before it would stall at 37, 48, 72%. But in the last 2 weeks my laptop randomly discharged to 30% even when plugged in and wouldn't move above the percentage and accompanying this discharge was a a cracling, pulsing sound coming from the speakers. The sound would aslo effect the display, although not drastically but looks like small waves.

I get conflicting battery check results. When not plugged in, the battery is ok. When plugged in it may say fine and other times it says battery is faulty.

I don't know what is going on.

[sandytechy20]

@Tommi_Heaven

Welcome to HP support community.

Try these steps to fix battery issue:-

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

You can refer this HP document for more assistance to fix battery issue:- Click here

Install an updated audio driver

1. Confirm that the computer is connected to the internet.

2. Click Start, type device into the search field, and then select Device Manager from the list.

3. Grant permission to continue, if prompted.

4. Click the + (plus) sign next to Sound, video and game controllers in the Device Manager window.

   Figure : Sound Device in Device Manager

   

5. Right-click the name of the audio device listed under Sound, video and game controllers, and then click Update Driver Software.

6. Click Search automatically for updated driver software, when prompted.

7. Windows checks for and installs any updated drivers. Restart the computer for the settings to take effect.

Check for Windows updates

1. In Windows, search for and open Windows Update settings.

2. Click Check for updates.

   If there are any available updates, they begin installing automatically.

3. After the updates install, restart your computer, if necessary.

You ca refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tommi_Heaven]

Thank you for the reply, first I'm sorry for not mentioning but my battery is non-removeable but I did try the suggestion and it didn't work. 

The noise is still there and its from the speakers and the audio because the sounds still occurs when sound is on mute. The laptop still charges because when on 10% it charged to 28% then stops. This has to be either a software issue or faulty battery but the systems aren't picking it up.

I think the best solution is to take it to HP and hope the problem can be fixed without loosing my data.

[sandytechy20]

@Tommi_Heaven

Update the BIOS.

Refer this HP document for the steps to update BIOS:- Click here

Run battery and  audio test

Refer this document for the steps to run the test:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tommi_Heaven]

I sent my laptop in for repairs and they changed the mother board. All the issues they didn't know what was wrong and we settled on this.