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‎03-30-2019 07:13 AM

HP Recommended
Product: NC4400
Operating System: Microsoft Windows 7 (32-bit)

A few hours ago the software parked the drive during a drop, for which I'm thankful. After I switched on the laptop, I notice it's operating properly, but the indicator light on the laptop itself has stayed amber. I rebooted and the light stayed amber. I checked device manager and it shows it's working properly. Documentation says it should have switched off when I turned off and on the laptop.

Any suggestions?

3 REPLIES 3

‎03-30-2019 07:31 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if doing a hard reset of the notebook resolves the problem.

 

See the link below for how to perform a hard reset...

 

https://support.hp.com/us-en/document/c01684768/

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‎03-30-2019 08:17 AM

HP Recommended
@Paul_Tikkanen wrote:

Hi:

 

The only suggestion I can offer, would be to see if doing a hard reset of the notebook resolves the problem.

 

See the link below for how to perform a hard reset...

 

https://support.hp.com/us-en/document/c01684768/

Thank you.

The light switched off by itself half an hour after I posted this.

 

Btw, this is a (definitely not recommended) way to check if that HP Mobile Data Protection actually works 🙂

 

 

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‎03-30-2019 08:26 AM

HP Recommended

You're very welcome.

 

Glad to know the problem resolved itself.

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