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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Mobile Data Protection Sensor

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05-14-2017 05:25 AM
Hi I have just updated to the latest version of Windows 10 and I am now getting a message "your computer needs to be restarted in order to finish setting updevice "HP Mobile Data Protection Sensor" I keep getting this message every time i swtich on my note book how do I get rid of this
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Accepted Solutions
05-14-2017 06:06 AM
Hi,
Try the following.
Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.
When this has completed, restart the notebook.
When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-14-2017 06:06 AM
Hi,
Try the following.
Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.
When this has completed, restart the notebook.
When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-05-2017 08:06 AM - edited 06-05-2017 08:08 AM
This worked for me. I downloaded sp78033, extracted the files and then updated the device by manually selecting the inf file via the driver update.
So Device manger, HP Mobile Data Protection Sensor, Driver update, browse my computer for driver software, let me pick from a list.... , have disk, and then browse to where the C:\SWSETUP\SP78033\InstallFiles\Win10\ folder is on your computer. Selct the accelerator.inf file, Ignore the warning message, install and reboot..
The sp78033 failed to install if left to do an automatic install.