HP NOTEBOOK HAS HARD DISK DRIVE ERROR

[HOTTKAT1]

My sons computer has an error code come up when you turn it on.  I did the system extensive test and it says Hard disk failed.  It gave me a long FAILURE ID code 

UBTXNX-8Q69RA-XD7URG-60U603

I tried to get help with the viral but that didn't work.  I was just going to do a hard reset on computer but I can't go anywhere except the system test

Any ideas please

[TheBestofWorld]

Hi!, HOTTKAT1 :

These error codes denote HDD fail's and must be replaced.

If have warranty, you can call to Center of Support and Assistance for replace.

If not have warranty, you needed purchase.

However, you can try if not have physical damage, with … [edit]

[Paul_Tikkanen]

Hi, @HOTTKAT1 

TheBestofWorld is correct that you will have to replace the hard drive to fix the problem.

Judging by the model number of your notebook, which I obtained from the failure code, I doubt the PC is under warranty unless you paid for an extended warranty.

Here is the link to the service manual where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05227786

You may want to consider replacing the failed hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility to create a bootable recovery drive.

Here is an info link for how to use the utility...

https://support.hp.com/us-en/document/c06162205

[TheBestofWorld]

Hi!,   :

Can you, please, indicate the model and Product Number (P/N), of your notebook ?.

You can find the data, from the bottom in HP Support Assistant, from … https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Too, with the … https://support.hp.com/us-en/document/c00033108

The HDD (drive) you can replace generally by one SSD SATA III 2.5", of the recognized brand's ...

Crucial (by Micron) MX500/BX500.

Kingston A400/UV500.

Samsung EVO850.

And if have socket, install in Dual Storage ...

HHD+SSD SATA M.2 2280 TCL (Three Layer Cell) or PCI NVMe, of the recognized brand's … ADATA, Sandisk, Samsung, Crucial (by Micron), Kingston, Corsair, Western Digital (WD), SKhynix, Seagate. 

Note : Check in inside your notebook the socket, for purchase, as ...