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Locked

‎07-08-2019 08:36 PM

HP Recommended
Product: HP NOTEBOOK 14-am07OTU
Operating System: Microsoft Windows 10 (32-bit)

my laptop is not opening. when i press the power button. the cqps lock blinks 3 times in a series. please send help. please

1 REPLY 1

‎07-11-2019 08:47 AM

HP Recommended

Hey There! @Vincent13asdf, 

 

Three blinks on the caps lock indicate memory module failure or the memory slot could have failed on the PC.

 

Try reseating the memory on the PC and try with a single memory on each slot and check the faulty memory.

 

Also, refer this article to know more information about blinking lights on your PC. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the PC.

 

Please contact HP support for service options. Click Here

 

Hope this answers your query!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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