06-18-2019 02:04 PM
I have a HP NOTEBOOK - 14Z-AF000 CTO (ENERGY STAR) and it is ridiculously slow, barely even able to do basic processes like surfing the internet or even opening settings. I received this laptop as a gift and I believe the family member who purchased it paid a good amount for it. I have used HP products for a long time and I was shocked to see how low the quality was with the Notebook. I am hoping HP will be able to help me with my issue otherwise I may have to replace pretty much all the parts including the CPU and motherboard as the CPU I believe is soldered onto the motherboard which would cost me a lot in parts and shipping. If anybody could help me out with this, either what I can do part wise or other solutions it would be great. Thanks!
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06-19-2019 05:10 AM
Let's see if I can help you. Can you provide some specs of the machine, (such as CPU, amount of RAM, Hard Drive) as it is a CTO machine (customizable at purchase).
Try also performing a hardware test at boot, so we can see if there are any problems with the hardware (such as drive) which can really slow down a PC.
So, turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears. Next, press F2 to enter diagnostics and perform the fast system test.
Let me know,
06-19-2019 09:47 AM
Thanks for the help I really appreciate it! I have included a list of my hardware from HP Partsurfer and my results for a Benchmark I ran the other day. I will try to see if there is any hardware malfunctions, but I don't think it may be the case as I have run a few hardware diagnostics myself. I do think though that the actual components may be defective or underperforming as they seemed a bit below par as far as quality and performance so I have been considering possibly doing a hardware overhaul. I will reply soon with the results of the hardware diagnostics. Thanks for the help!
06-19-2019 11:00 AM
No problem. I do not see the list of the specs icludedin your post. So maybe you can post some screenshots of it or link a pdf or something.
I have been looking at the service manual a bit
So it all really depends on what kind of CPU is in the system and hope there is not the 32GB eMMC hard drive.
So, let me take a look at those specs.
06-19-2019 02:24 PM
I just finished running the hardware diagnostics and all seems to be in working order. I'm sorry for not including the links I completely forgot! I'll include both links in this post.
(Region is US and ID is the L9R one)
06-20-2019 11:17 AM
It is going to be difficult to make the computer a lot more "powerful" as it has the AMD E1-6015 processor.
This is going to be the bottleneck in any upgrade you try to do. Take a look online at the performance of the CPU and we can see it is below even the basic Celeron CPUs.
The CPU is integrated on the motherboard, so to replace it, it would need a motherboard replacement (which could cost more or similar to a new PC). Anyway, let us take a look to get it running better.
First, you will need some extra RAM (2GB is not enough). So, at least a 4GB stick of DDR3L 1600MHz RAM. On page 43 you can see how to install the RAM
Next, you could get a cheap SSD and put it in the machine, something like the Kingston A400
I would then perform a clean install of Windows 10 on it (you could also consider something less "hungry" such as Linux Mint which I use on a couple of my PCs)
You can create a bootable USB drive with Windows 10 on it here
Once installed let it completely update (Settings > Update&Security > Click on Verify for updates)
You could then install HP support assistant for drivers and more, nut the best idea is to install as little as possible, especially any apps that are going to be running in the background.
Now, let us take a look at what the cost would be to replace the motherboard.
On page 18 of the service manual, you can see the various motherboards. You need "UMA graphics memory, non-touch screen models:"
so the most powerful compatible one would be part numbers 814509-001 and 814509-501. If you search online you will find loads from China. You can try to find one of the more powerful ones nearer to you by trying each part number online.
Hope it helps,
06-20-2019 12:36 PM
After seeing prices for a new motherboard, CPU, RAM, and an SSD it would have added up out of my budget range so I may consider adding a bit more RAM (2 GB probably) and I may invest in an external SSD. I will keep in mind though possibly switching over to LInux if it gets unusable with WIndows. I really do appreciate all the effort and research you put into helping me out and I honestly can't thank you enough! Some possible good news is that I was recently informed by the family member that gifted me the laptop that originally HP was selling them a laptop with a fairly decent Intel processor (not quite sure which one) and they told them that they were out of stock so the would give them an "upgrade". I may try contacting HP about the situation and will see if they can make any adjustments, if not then I guess it is what it is. Again thanks for all the help David, I can't thank you enough.
06-20-2019 11:57 PM
You're welcome Malcolm.
You will need to get a 4GB module, as the notebook will have only one slot.
I would put a cheap SSD in the notebook. If you are using it only for surfing on the web and basic office "work" you could go with a 120GB SSD at about $20
Yes, I have put Linux Mint (there are even Distros which are even less power "hungry") on some of these low power machines and it runs well. I mean for surfing the web and writting. So, you can try it. I mean, you can always go back to Windows as the product key is in the firmware and you can reinstall the OS whenever you wish.
Anyway, let me know if you need any further help or just chat about the product. Join us again.
All the best,