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‎12-09-2021 11:49 AM

HP Recommended
Product: HP Notebook 14s-dq1508sa

This notebook I got sold by 3rd party and has no warranty status has very annoying trackpad issues. what is the most convenient way to fix it? Ultimately a technician to visit to repair it if there is such an option? I could not get through to HP support as it gives only 2 options: Virtual Assistant and Ask the community.

 

Category:
1 REPLY 1

‎12-09-2021 08:44 PM - edited ‎12-09-2021 10:24 PM

HP Recommended

If driver update from HP doesn't solve it, about all they can do is replace the touchpad. Your service manual with parts list is here- Service Manual  It states the following parts #'s-

 

Natural silver L64897-001
Ash silver L64898-001
6nowflake white L64899-001

 

The service manual shows the procedure to replace the touchpad if you feel comfortable doing it.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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