HP Notebook - 15-ay122cl charging port / power supply port not working

[15-ay122cl]

Hi ,

  I am having issues with HP Notebook - 15-ay122cl charging port. Some times it works if you insert in certain way other time batter won't charge. Some times shows plugged in some times it won't show at all.  Some times it won't show power is on. . If i am upgrading windows all of sudden its power goes off. So Could you please let me know how to replace port for this note book. I already tried to restore windows etc. no use. What parts i have to order and how to replace ?

Thanks,

Klement

[Dragon-Fur]

@15-ay122cl 

Assuming the issue is a result of the failure of the connector hardware, reloading Windows will have absolutely no possible impact on the situation.  In fact, if the power is up / down / up / down, any reloading / restoring runs the risk that the computer will fail midway through the operation.  Should that happen, and on top of the faulty hardware, you could be stuck with a computer that does not work at all.  Rats.

NOTE: 

Anytime you open the notebook for repairs, there is a chance that everything will go right.  Regardless, be sure you have backups of your important personal data (on other then the local computer) and before you disassemble the system.  If something goes wrong, it might be too late to backtrack later to grab your data.

Open

HP Notebook PC (Intel) * Models: 15-ay000 - 15-ay099 HP 250 G5 Notebook PC HP 256 G5 Notebook PC - M...

Part and Replacement Procedure - Page 84

Description                              Spare part number

Power connector cable                    813945-011

The part is apparently not available from HP but does list from other online merchants.

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-ay122cl 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.