• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-bs062st

I upgraded my laptops memory from it's stock 6GB to 16GB, and since then my systems been running a bit smoother than before the memory upgrade. As an avid gamer, I'm now enjoying playing games like DOOM 2016, Doom Eternal (lowest possible game settings) and Genshin Impact (also, lowest possible game settings). However, I'm a little confused as to how much memory is actually supportable by my HP Notebook - bs062st laptop. Even though numerous laptop memory upgrade websites states that the HP Notebook - bs062st 16GB is the maximum supportable memory, Intel's specifications on Intel Core i3-7100U indicate a maximum of 32GB is supported by my laptops CPU.

 

Is the 16GB memory limit imposed by the HP Notebook - bs062st mainboard itself, or can 32GB the actual installable memory limit?

 

Product Name: HP Laptop 15-bs0xx

Product Number: 1WJ89UA#ABA

 

Operating System: Windows 10 Home 64-bit Version: 19045.2846

Microprocessor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz

System Memory: 16GB (Slot 1: 8GB 859B 2133MHz; Slot 2: 8GB 859B 2133MHz)

System Board: 832A 23.77

System BIOS: F.71

 

Integrated Graphics: Intel(R) HD Graphics 620

Graphics Memory: 8273 MB

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Before you consider upgrading the memory to 32 GB, have you installed a solid state drive to speed up performance?

 

If not, you may want to do that first.

 

Next, go to your Windows resource monitor and check how much free memory your notebook has available.

 

With 16 GB you should still have at least 8 GB of free memory available.

 

Installing 32 GB will do very little to improve performance if your resource manager reports a lot of free memory available.

 

I checked my PC's resource monitor.

 

I installed 32 GB of memory in the desktop PC I have.

 

15.6 GB is free, 11.3 GB in in standby and 5.1 GB is in use.

 

No doubt I could have gotten by just fine with 16 GB.

 

To answer your question, you can do this to see how much memory your notebook can actually support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Before you consider upgrading the memory to 32 GB, have you installed a solid state drive to speed up performance?

 

If not, you may want to do that first.

 

Next, go to your Windows resource monitor and check how much free memory your notebook has available.

 

With 16 GB you should still have at least 8 GB of free memory available.

 

Installing 32 GB will do very little to improve performance if your resource manager reports a lot of free memory available.

 

I checked my PC's resource monitor.

 

I installed 32 GB of memory in the desktop PC I have.

 

15.6 GB is free, 11.3 GB in in standby and 5.1 GB is in use.

 

No doubt I could have gotten by just fine with 16 GB.

 

To answer your question, you can do this to see how much memory your notebook can actually support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

HP Recommended

Since I lack sufficient cash on hand to buy an SSD at the moment, I've done as instructed when it comes to memory determination. wmic memphysical get maxcapacityEx reports 33554432.
After dividing that number by 1048576 in calc, I got 32.62221945680241. If I done this right, 32GB seems to be the HP Notebook - 15-bs062st memory capacity limit.

 

As soon as I'm financially able, I'll upgrade my laptops 16GB memory with 32GB memory add an 1TB or 2TB M.2 SATA-3 SSD since one of my previous community posts suggests my laptop has an M.2 SATA-3 slot. This memory upgrade alone will certainly be perfect for my gaming purposes since my current 8GB memory for Windows + games will become 16GB and my Intel Graphics HD 620 iGPU's shared 8GB VRAM will become 16GB, which is what I'm most interested in at the moment.

 

I really do wish to thank you so much for such a quick response to my question.

HP Recommended

You're very welcome.

 

Yes, your notebook has a M.2 slot that supports SATA M.2 SSD's only, not NVMe.

 

Look into the Western Digital Blue SA510 M.2 SATA models which seem to have the best performance for the price.

HP Recommended

According to the official specifications of the HP Notebook - bs062st on the HP website, the maximum supported memory for this laptop is 16GB. Therefore, the 16GB memory limit is imposed by the mainboard of the laptop itself.

While the CPU of your laptop, the Intel Core i3-7100U, does support a maximum of 32GB of memory, the laptop's mainboard is designed to handle a maximum of 16GB. Even if you were to install 32GB of memory, the laptop would still only recognize and use a maximum of 16GB.

So, in conclusion, you have already upgraded your laptop to the maximum amount of memory it can support, which is 16GB.

HP Recommended

After reading Paul_Tikkanen's response, then Auspayday's, I became even more confused as to the actual maximum amount of supportable memory by my laptop, that is until a Google search led me to this webpage which states pretty much the same thing Paul_Tikkanen did, but with some additional information Paul_Tikkanen forgot to mention, which is to divide the number the command wmic memphysical get MaxCapacity, MemoryDevices

shows under MaxCapacity and divide that by the number under MemoryDevices.

 

In short, the command wmic memphysical get MaxCapacity, MemoryDevices reports a MaxCapacity of 33554432 with 2 MemoryDevices. Using Calc, I divided 33554432 / 2 which came up with 16,777,216, so it would appear the HP Notebook - 15-bs062st laptops is has a 32GB memory limit since the dividing the two numbers returned by the wmic command came up with 16,777,216; this must mean each memory slot has a 16GB memory limit.

 

Please refer to this website for further information.

 

I wish to thank you so much for your response.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.