HP Notebook 15-da0032wm does not recognize new HP replacement part Intel Optane Memory

[BettianneR]

HP Notebook 15-da0032wm does not recognize new HP replacement part Intel Optane Memory.  I was getting an error message saying the Intel Rapid Storage needed repair to prevent data storage.  The new replacement part came directly from HP through an HP parts distributor, HP part L20383-001, SPS-SSD 16 GB 2280 PCIE NVME 3D XP POTTER.

is there an option to update/change BIOS due to no option for 'Configuring Storage Controller for Intel Optane' in computer BIOS and no setting for 'Intel RST Premium' instead of AHCI. This is causing error code 0xA0010055 when attempting to ENABLE Optane Acceleration, even with 5mb unallocated storage and latest Intel RST Driver.

[Echo_Lake]

@BettianneR

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook is not recognizing replacement Intel Optane memory, as we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

And, also refer to the article: https://support.hp.com/in-en/document/c05591811 Installing and Using Intel Optane

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.