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‎12-12-2021 10:09 AM

HP Recommended
Product: HP Notebook - 15-dy0013dx
Operating System: Microsoft Windows 11

I have an HP Notebook - 15-dy0013dx with a touchscreen, after about 20 minutes of use the touchpad start sticking and I am unable to move the cursor around properly. Before this it works fine, but once this happens the only way to use the computer is with the touchscreen. The only way to fix the problem temporarily is to put my computer to sleep and then unlock it again (usually by closing and opening the lid). After 20-30 minutes the problem comes back though.

 

I have tried uninstalling and re-installing all my drivers. Also, I have tried factory resetting my computer and I am running the latest windows (Windows 11).

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3 REPLIES 3

‎12-12-2021 10:20 AM

HP Recommended

All I can offer is a temporary fix, you can go in Device Manager and disable the touchscreen. It may be a driver issue with Windows 11, not sure.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎12-12-2021 04:37 PM

HP Recommended

This was happening with windows 10 too, which leads me to believe it is something hardware related.

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‎12-12-2021 05:02 PM

HP Recommended

Can someone from HP support please reach out to me - thanks

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