cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
NatBurks
New member
2 1 0 0
Message 1 of 4
156
Flag Post

HP Notebook 17 Broken Hinge

HP Recommended

My right hinge connecting the screen and keyboard together has broken. It cracked a couple weeks ago after normal use but completely broke when I opened the screen yesterday and will not close anymore. As the screen is open, I can no longer move the screen to get rid of glare, etc. without the screen cover popping open and me having to pop it close again. 

I have tried using the virtual assistant to get a replacement part with no help there and searching the website for replacement parts with again no help. 

My PC is out of warranty but I need to get this fixed as soon as possible because I am an online student and rely on my PC. Thanks!!

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 2 of 4
Flag Post
HP Recommended

Hi@NatBurks,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

Was this reply helpful? Yes No
NatBurks
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I went to the link you shared and was able to find locations to bring my laptop to....however I live in Montana and all the available locations are in Idaho, Washington, and Utah. Is there another option to maybe ship the PC or does it have to be physically brought by the consumer?

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 4 of 4
Flag Post
HP Recommended

Hi@NatBurks,

 

Unfortunately, there are no options to walk to the services center.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation