HP Notebook - 17-x115dx

[Gary1962]

After the last BIOS update my Notebook will stop charging while plugged in. I have had this for about 2 years and it has worked perfectly until the last BIOS update. Any ideas on how to fix this issue or id HP going the Apple route and making you purchase new after a couple of years.?

[Gary1962]

I get the % of the battery left and then says plugged in, but not charging. I have tried virtually everything imaginable to na avail. Thanks for the crappy update HP. You becoming like Apple making your products self destruct after 2 years to make the consumer buy new?

[Echo_Lake]

@Gary1962

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your notebook does not charge and gives an error message "Plugged in, not charging"

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Do you see an amber or white light next to the charging port?
• Have you performed hardware diagnostics on battery and Ac Adapter?
• Did you try another charger? 

While you respond to that, let's try these steps to resolve the issue: 

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1.        Hold the power button for at least five seconds to turn off the computer.

2.        Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3.        On the main menu, click Component Tests.

4.        The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

5.        To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.  
• Click Run once.  
• The AC Adapter Test begins.  
• When the test is complete, the results are displayed on the screen. 

Battery Test:

Follow these steps to perform the Battery Test:

1.        In the Component Tests menu, click Power, and then click Battery.

2.        Click Run once. The Battery Test begins.

3.        When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

If possible, try an alternate charger.

If the issue still persists, let's perform a BIOS Recovery following steps from the article: Click here

Let me know how this pans out,

Good Luck!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!