• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-19-2017 02:28 AM

HP Recommended
Product: HP Stream Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have been attempting to install the update: HP Notebook System Bios Update (Intel Processor) from the HP Support assistant.

 

No mater how long I leave the update running it never finishes.  I have even left it running overnight without the update completing.

 

How can I find out what the issue is and fix it ?

 

Thanks

Stephen

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2017 05:10 AM

HP Recommended

Hi

 

Try the link below for the BIOS update

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76514.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎01-19-2017 07:05 AM

HP Recommended

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 03:56 AM

HP Recommended

T

@VJ_R wrote:

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

@VJ_R wrote:

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

Thanks for the reply. The updated version of Support Assistant just ran for hours downloading over 4 GB of images and messages so that is not a practical options.

 

Product details are:-

 

HP Stream Notebook
Product P4Y01PA#ABG
Windows 10 Home
Serial No. 5CD6092L50

 

If you can help with the BIOS update ?

 

Regards

Stephen

 



h

Was this reply helpful? Yes No

‎01-20-2017 05:10 AM

HP Recommended

Hi

 

Try the link below for the BIOS update

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76514.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 05:13 AM

HP Recommended

& if you want... you can uninstall the HP support assestant on the notebook and try installing from the link below

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

 

as it is a Stream PC please make sure that there is enough space avilable on the Storage drive (HDD/eMMC)

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 05:14 AM

HP Recommended

And for other drivers in your PC or for future updates you can use the link below

 

http://support.hp.com/us-en/drivers/selfservice/HP-Stream-11-Notebook-PC/8499339/model/8959551

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 03:05 PM

HP Recommended

how much space is enough ?

 

I had 6GB Free, but when I installed the assistant it started downloading over 5GB of additional files ?

 

On a related not I am now unable to do a windows update.

 

error code 0xC190020E: when installing update - Feature update to Windows 10, version 1607

 

again this is starting out with 6 GB free and I don't see how I can get any more space on this laptop.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.