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‎01-19-2017 02:28 AM

HP Recommended
Product: HP Stream Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have been attempting to install the update: HP Notebook System Bios Update (Intel Processor) from the HP Support assistant.

 

No mater how long I leave the update running it never finishes.  I have even left it running overnight without the update completing.

 

How can I find out what the issue is and fix it ?

 

Thanks

Stephen

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2017 05:10 AM

HP Recommended

Hi

 

Try the link below for the BIOS update

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76514.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

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6 REPLIES 6

‎01-19-2017 07:05 AM

HP Recommended

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 03:56 AM

HP Recommended

T

@VJ_R wrote:

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

@VJ_R wrote:

Hi

 

It looks like you have a older version of HP support assistant in your PC install the latest version of it from the link below and run the updates

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_ww/en/any/pps/pl...

 

it should complite all the updates... 

 

Else provide me the product number of the PC i'll give you a direct link to update BIOS on your PC

 

Thanks for the reply. The updated version of Support Assistant just ran for hours downloading over 4 GB of images and messages so that is not a practical options.

 

Product details are:-

 

HP Stream Notebook
Product P4Y01PA#ABG
Windows 10 Home
Serial No. 5CD6092L50

 

If you can help with the BIOS update ?

 

Regards

Stephen

 



h

Was this reply helpful? Yes No

‎01-20-2017 05:10 AM

HP Recommended

Hi

 

Try the link below for the BIOS update

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76514.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 05:13 AM

HP Recommended

& if you want... you can uninstall the HP support assestant on the notebook and try installing from the link below

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

 

as it is a Stream PC please make sure that there is enough space avilable on the Storage drive (HDD/eMMC)

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 05:14 AM

HP Recommended

And for other drivers in your PC or for future updates you can use the link below

 

http://support.hp.com/us-en/drivers/selfservice/HP-Stream-11-Notebook-PC/8499339/model/8959551

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-20-2017 03:05 PM

HP Recommended

how much space is enough ?

 

I had 6GB Free, but when I installed the assistant it started downloading over 5GB of additional files ?

 

On a related not I am now unable to do a windows update.

 

error code 0xC190020E: when installing update - Feature update to Windows 10, version 1607

 

again this is starting out with 6 GB free and I don't see how I can get any more space on this laptop.

 

 

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