HP Notebook turned off while working on it (battery & power cord ok, seems to be hardware failure)

[Janice-Stephen]

My daughter was doing homework on the laptop when it died all of the sudden. It was plugged in at the time and the battery was full. Now, the laptop cannot be turned on, booted up or started in any way. 

Knowledgeable family members did the following troubleshooting:

1. Removed battery, plugged in power, and hit power button | Result = no power, laptop doesn't turn on

2. Tested power cord with volt meter | Result = pass

[Echo_Lake]

@Janice-Stephen
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. As computer is not turning on there is no scope for further troubleshooting steps. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Note: this might resolve the issue. Disconnect all the connected devcies including Ac adapter, mouse, keyboard and power up the computer after few hours .

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.