HP OMEN 15-ek0013dx - Unable to Detect 2x16 RAM (Only sees them as 2x8)

[xibx]

Hi!

I had 2x8gb of RAM and I wanted to upgrade. I bought the 2x16 memory sticks as per Crucial's recommendation of what will work on my laptop. When I check the BIOS, it only sees 16gb same with windows. Already did a Bios update. Please help. Thanks. 

This is with the new memory installed. 

[Dilip_18]

Hi@xibx,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing RAM issues with the HP Omen Notebook after the upgrade.

The current RAM on this PC is 16 GB DDR4-2933 SDRAM (2 x 8 GB). 

I have a few recommendations 

• Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled “1”.

• Try with alternate RAM and check if it works

• Try swapping the slots.

• In Bios look for the “Settings” or “Hardware” menu and click on it. Review the amount of RAM listed in the computer's BIOS. Make sure that the amount of memory reflects your recent upgrade. Press the appropriate key to save the BIOS settings and exit.

• Two additional memory slots are available under the system board. These are not customer self repair parts.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[xibx]

Hi!

Thank you for responding. I already returned the new memory sticks. I did your recommendations before I asked for help (aside from the extra memory slots under). 

However, I still want to upgrade but I am unsure what to buy. What I did notice is that my current RAM sticks have chips on both sides. The new kit delivered to me only had chips on 1 side. Could that be the issue? 

[Dilip_18]

Hi@xibx,

Thank you for responding, I appreciate your time and effort.

It could be an issue with the RAM sticks so check with alternate one if possible. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[xibx]

I ordered another set of RAM sticks and I'll update this thread if it works. Thanks

[Dilip_18]

Hi@xibx,

Thank you for the reply, I appreciate your time and effort.

Hope it works fine.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[xibx · Accepted solution]

Hi!

New RAM came today. I was right that the issue is that this Omen model only accepts RAMs w/ chips on both sides. All good now.

[Dilip_18]

Hi@xibx,

Thanks for the reply. I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Have a great day!