• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B1AV)

Dear Sirs, a few days ago I got a message that I need to calibrate the battery. I followed the steps that appear in HP support, I used the HP PC support Windows application, when I proceeded with the battery diagnosis it asked me to calibrate it, I followed the steps, the computer restarted, then I entered the BIOS support, it showed a percentage and restarted in less than a second, I am leaving you the information on the procedure.

 

Verificación de la batería
Versión de la prueba:1.18.1.0
ID de prueba:a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instancia:WK06083XL - Primary
Hora de inicio:08-08-2024 15:06
Duración de la ejecución:00:01:00.1046769
Resultado:CANCELADO

Log Data

BatteryCheckResult: 12
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: CALIBRATE
Primary_DesignCapacity: 83 WHr
Primary_FullChargeCapacity: 66 WHr
Primary_RemainingCapacity: 13 WHr
Primary_MaxError: 6
Primary_CycleCount: 113
Primary_Temperature: 31 deg C
Primary_Voltage: 12594 mV
Primary_Current: 6953 mA
Primary_DesignVoltage: 11580 mV
Primary_Status: 128
Primary_SerialNumber: 02453 07/21/2021
Primary_ManufacturerName: 333-AC-12-A
Primary_BatteryCTNumber: 6KYXD0A81FG1D1
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 79
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
 
Saludos
 
Alejandro
1 REPLY 1
HP Recommended

You can try calibrating it, but a three years old you might as well replace it.

 

If the both the laptop and battery BMS (battery management system)  chips have flagged it as a fail, it will not ever charge up enough to be useful.

 

 

 

 

The Maintenance & Service guide for your laptop model
http://h10032.www1.hp.com/ctg/Manual/c07596073.pdf

 

See chapter 3 page 17 Table 3-1 item 7

 

Description and HP Part Number

6 cell, 83 Whr M41711-005
4 cell, 70 Whr M39179-005


It is highly recommended to use only an original HP battery. "Compatible" batteries may or may not work as expected.

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.