HP OMEN 16 - Cursor moving automatically , touchpad replacement suggested after warranty

[HII20]

Hello,

 I own an HP Omen 16 laptop, and recently, I’ve noticed that the cursor starts moving automatically, even when I’m not touching the touchpad. I primarily use an external mouse and have hardly used the touchpad — in fact, it has gone almost 18 months without use.

When I visited the HP service center, I was informed that the touchpad needs to be replaced, but my 1-year warranty has just expired. The quoted repair cost is quite high, and it feels difficult to pay for replacing a part that I barely used.

I genuinely appreciate HP’s quality and service, which is why I’m reaching out to request if any goodwill support, partial coverage, or discounted repair can be considered in this case. This issue seems to be a hardware fault that developed despite minimal use, and I would be extremely grateful for your help or advice on how to proceed.

Thank you for your understanding and assistance.

[Max3Aj]

@HII20, Welcome to the HP Support Community 

  

I understand you are facing an issue with your touchpad. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support