• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-12-2018 04:56 AM

HP Recommended

Good luck

Was this reply helpful? Yes No

‎02-19-2018 04:13 PM

HP Recommended
Hallo. I can confirm the same problem. Same hardware laptop.

Tried updating from F38 to 45, mainly because of the battery issue. Update progressed very slow and was abrupted, rebooting with F38 again.

Issue is, no new updates appeared on HP Support Assistant. Had to download all 2018 driver updates manually from HP laptop support website.

BIOS update restarted to UEFI mode to progress with the update.

There was also an Intel Management Engine firmware update before, saying that CPU is patched with new security instructions.
Was this reply helpful? Yes No

‎02-21-2018 11:44 AM - last edited on ‎04-01-2024 07:38 AM by Retired

HP Recommended

Solution Found thanks to petran79 here: Solved: HP OMEN 17-w102nl - CANNOT UPDATE BIOS

Was this reply helpful? Yes No

‎04-23-2018 02:56 PM

HP Recommended

I was having the issue trying to update to F.45 and that solution worked! 
Now, I'm having the same issue trying to update to F.46 :smileyindifferent:  
  
Also, my battery does not charge completely most of the times. Should I send it for repairs? It's under warranty.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.