HP - OMEN 17-w104no Battery not charging when plugged in

[Vegardir]

I've had this computer for about two years, it's great. But it doesn't seem to charge. I have it plugged in and the amount of power in the battery stays the same, so it doesn't drain. But it also doesn't charge. Only sometimes when I plug it in it might charge 1% or so before going back to the normal status: Plugged in (Not charging).

I tried to hit F2 on startup and run a test of the battery but it came back "Passed". Do I need to replace the ac adapter or battery or is there some kind of software fix?

I would really appreciate any help. Thanks in advance 🙂

[Huffer]

You have seen how to run the battery test, but the simple pass/fail can be misleading. Can you post the "advanced" results which will show us the cycles and the charge capacity of each cell, among other important information? 2 years is about the beginning of the time you can expect the battery to need replacement. We hope for 3 years but 2 is not a terrible lifespan. 

[Vegardir]

Are these the results you mean? 

[Smaleks]

Hi,

I have the same problem on my HO Omen 15. Did you resolve this case?

Thanks you 

[Cheron-Z]

@Smaleks

Thank you for posting in this thread.   We recommend starting a new thread for your issue. To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you