HP OMEN HP 15-dc1093tx RAM upgrade issue

[devansh_bahrgav]

I own a hp omen  hp omen 15-dc1093tx . it already had 8 gb ram 2666mhz pre-installed . i wanted to upgrade it to 32 GB , 16X2 GB 2666mhz as suggested by crucial website . when i installed both ram sticks the laptop won't turn own ( only the power button turns on and fan run ) , also the caps lock key starts blinking but there is nothing on the screen , not even BIOS . what should I do 

thing i checked - > 

-Both sticks work sepreately 

- both ram slots work fine

-issue only starts when i insert them togheter  

 

[A_Gayathri]

Hi @devansh_bahrgav,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OMEN HP 15-dc1093tx wanted to upgrade it to RAM 32 GB. Not to worry I will help you to get a resolution to resolve the issue.



Click here to refer to the document (Page 12)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @devansh_bahrgav,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!