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Message 1 of 3
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Solved!

HP OMEN Laptop 15-dc0102tx swollen battery

HP Recommended
HP Omen 15-dc0102tx
Microsoft Windows 10 (64-bit)

My laptop's battery seems to be swollen. I'm not quite sure of what causes it to be swollen but these past months, I've been using it for my online classes from day to night (about 20-23 hrs of usage/day) while on charge. I know that it's not good to continue using it but this is the only gadget that I'm using in my online classes. I noticed this problem last August but this time, I'm afraid that it will get worse. Its warranty expired last year. What battery should I buy for its replacement? And what should I do about this problem? Pls help me, thanks.


131999286_388102925584415_7376608127813134780_n.jpg

 

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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@baeboss0124

 

I reviewed your post and I understand that the battery is swollen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you replace the battery and it should take care of the issue. Contact support and they will assist you in ordering the replacement battery for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 3
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Good day!

I followed those steps in order to get in touch with support and it really helps me. I have already taken out the battery and waiting for the battery to be delivered.

Thanks a lot! I really appreciate it.

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