HP Officejet 6310 date and time wrong

[JB007UK]

I have a 6310 printer that I can’t reset the date and time on after a power outage. My question is dose my printer have a battery on the motherboard that needs replacing or is this due to some other issue?

[Raj_05]

Hi @JB007UK,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP Printer serial number or the product number on a private message for further assistance.

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Alden4

HP Support 

[JB007UK]

HP Officejet 6310 all-in-one series printer serial number CN86BFB46B, part number Q8071A. I hope this helps

[Raj_05 · Accepted solution]

Hi @JB007UK,

Thank you for your response, 

It's possible that your HP Officejet 6310 printer has a backup battery on the motherboard that maintains settings such as date and time during power outages. If the date and time consistently reset after a power outage, it could indicate that the battery is depleted and needs replacement.

However, before assuming it's a battery issue, there are a few troubleshooting steps you can take:

• Check the manual: Look into the printer's manual or online documentation to see if there's any information about a backup battery and its replacement.
• Reset settings: Try resetting the printer settings to see if that resolves the issue. Sometimes, a glitch in the settings can cause the date and time to reset.
• Firmware update: Make sure your printer's firmware is up to date. Sometimes, HP releases updates that address issues like this. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support