HP Officejet 6310 date and time wrong

[JB007UK]

I have a 6310 printer that I can’t reset the date and time on after a power outage. My question is dose my printer have a battery on the motherboard that needs replacing or is this due to some other issue?

[Alden4]

Hi @JB007UK,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[JB007UK]

HP Officejet 6310 all-in-one series printer serial number CN86BFB46B, part number Q8071A. I hope this helps

[Alden4 · Accepted solution]

Hi @JB007UK,

Thank you for your response, 

It's possible that your HP Officejet 6310 printer has a backup battery on the motherboard that maintains settings such as date and time during power outages. If the date and time consistently reset after a power outage, it could indicate that the battery is depleted and needs replacement.

However, before assuming it's a battery issue, there are a few troubleshooting steps you can take:

• Check the manual: Look into the printer's manual or online documentation to see if there's any information about a backup battery and its replacement.
• Reset settings: Try resetting the printer settings to see if that resolves the issue. Sometimes, a glitch in the settings can cause the date and time to reset.
• Firmware update: Make sure your printer's firmware is up to date. Sometimes, HP releases updates that address issues like this. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support