HP Omen 15 Nvidia GPUnot being recognized

hassan-r2131_ · ‎10-13-2023

My hp omen is a having a problem for the past few days. The dedicated GPU (GTX 1660ti) is not being used at all. It isn't showing up in task manager and also cant see the temps in omen gaming hub. However it does show up in device manager under display adapters. I have tried installing the newest drivers form nvidia but no luck. Nvidia control panel also doesn't open for some reason.

erico · ‎10-13-2023

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.

When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.

The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.

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hassan-r2131_ · ‎10-13-2023

Laptop is: OMEN Laptop 15-en0xxx

erico · ‎10-14-2023

@hassan-r2131_ wrote:
Laptop is: OMEN Laptop 15-en0xxx

In my previous post, I did ask for a more specific identification of your laptop.

What you have given is the model series of your laptop which does not give me the hardware specification of the one that you possess.

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hassan-r2131_ · ‎10-16-2023

System SKU 23T07EA#A2N

erico · ‎10-16-2023

Much better!

Install the Windows 10 NVIDIA driver in compatibility mode.

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-15-en0000-laptop-pc-series/32827270/...

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hassan-r2131_ · ‎10-16-2023

What is compatibility mode and how do I go into it

erico · ‎10-16-2023

"

How to install Device Drivers in Compatibility mode

Right click on the program icon, click on Properties.
Click the Compatibility tab.
Check the Run this program in compatibility mode for box and select the Preferred Windows.
Click on Apply and click OK button"

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hassan-r2131_ · ‎10-16-2023

It's not giving me an option higher than windows 8

erico · ‎10-16-2023

I see. I tried it and had the same result.

That is peculiar, but it isn't something we can change. That one is on Microsoft.

Try the compatibility troubleshooter option.

There isn't anything wrong with trying the Windows 8 option either.

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