HP Omen 15-dc0016 Hard Disk Error 3F2 when attempting to install 2.5" SSD

[BJoker]

Greetings to hardware gurus! 😉

I tried to install Kingston 960GB SSDNOW UV500 SATA3 2.5" (Part Number: SUV500/960G) in my  Omen 15-dc0016 as the second drive. But notebook doesn't load with it throwing the "3F2" error (sreenshot enclosed). The SSD is 100% workable: it worked fine with my old notebook and I'm still using it via my dockstation without any issues. It's compatible with Omen 15-dc0xxx series (as per Kingstone official web-page). I installed my old 5400 RPM 2.5 HDD and the notebook works fine with it so the motherboard and datacable seem to be operational too. 😕
Any ideas? 

[Y3TT1]

Same laptop. Similar upgrade. Same problem. Weird thing is that when you press F9 and manually boot the system drive, Windows boots just fine. It happens almost at random. I do one thing and laptop works fine for a day or two. Then it happens again. It is frustraiting as **bleep**. I have no idea what can be cause of this. 

I updated BIOS, installed older BIOS nothing. Changed ram slot, nothing. Reinstalled Windows multiple times, rolled back to older versions, nothing either. Somewhere I read that it can be caused by twisted cable to HDD, wich is obviously **bleep** due too the fact that we are both running NVMe drives. 

This problem stared few months ago and I thought it was caused by software issue but I rulled out every possibility of that being the case.

Weirdest thing is that my HDD disappears after I manualy boot through F9. I get to Windows just fine, but my HDD is not showing anywhere, not even in Device manager. 

I am frustrated beyond measure, tech support offerd little to no help, not mentioning questinable quality of exterior of the laptop. I regret ever purchasing OMEN laptop. 

[praveen196]

@Y3TT1 Welcome to HP Community!

The issue with the hardware part. I would suggest you contact our phone support.They will help you

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Y3TT1]

Thank you, I appreciate your help.

[praveen196]

@Y3TT1

In the future, If you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!

[BJoker]

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@Y3TT1 wrote:

Thank you, I appreciate your help.

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let me guess, at the phone support they just wasted your time then suggested purchasing a new SSD from their mysterious list of 'authorized' parts.

"No, of course that's not our device does not work with standard parts, that's just you bought a wrong part so you need to buy another one from our official store" 

But seriously, I hate that situation... I bough a premium product and what? Check the date of the original post. Now check the date of reply. A bit of too slow, huh? And what in the essence is the reply: he just forwarded the issue to the call service. Yep, that's the best he's got for us 😒

Spoiler

 - Hey, mr. why wouldn't you just type the reply here?!
 - Well, because here at HP we just don't care. Thank's for contacting us. If you need anything else just tell that to your nearest brick wall. Have a wonderful day, valued customer! 👌😁

😡