HP Omen 16 Thunderbolt 4 fatal error

[Ede1994]

I am having problems with the Thunderbolt on my notebook. The driver does not show up in Device Manager (not even hidden). Additionally, it is not possible to install the latest drivers etc. via Setup Thunderbolt Software. When using it, I constantly get the error message: 0x80070643 - fatal error.

I have installed Win11 on the latest version and also otherwise all drivers are updated. Unfortunately I do not know what to do.

[Anand_Andy]

Hi @Ede1994,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP OMEN By HP 16.1 Inch Gaming Laptop 16-K0000. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!Ede1994

[Ede1994]

All drivers have been updated via HP Support (no further updates are shown). Win11 also has no further updates. I have also installed all updates manually via the website (if necessary).

The BIOS is F.08 by default and I also tried to make the Thunderbolt port work with an installation of F.07 (older than F.08).

The connection itself works, it just does not reach the full performance known from Thunderbolt. The Thunderbolt driver is not displayed and the installation of the Thunderbolt software is not possible.

I am now sending the device to HP for repair (process already initiated).

[Ede1994]

The problem persists. All drivers and the BIOS have been updated to the latest version. The mainboard has been replaced by HP support, but there are still problems with the installation of the Thunderbolt Control Centre. My docking station (Firecuda Gaming Dock) works, but not with the full Thunderbolt bandwidth. Furthermore, the HP Omen does not boot when the docking station is connected.

[Anand_Andy]

@Ede1994,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!