HP Omen 17 2022 Overheating While Gaming

[JoeEB]

Hello, I am facing an issue while gaming with my new laptop from Omen. Even with ensuring proper space and cooling from beneath the laptop with different types of cooling pads, I am getting 89-100 degrees Celsius while playing games like Grand Theft Auto V with high settings, even though the CPU utilization is only around 4-6%. Even with low settings I am only seeing an improvement of 2 or 3 degrees less.

Games like overcooked does the same thing as GTA V with low settings.

I ran tests using Cinebench, and using single core resulted in 60-70 degrees while utilizing only 3-6%. On the other hand, the multi core test resulted in 97-100 degrees while utilizing 100% of the CPU.

The CPU is not overclocked or undervolted.

My specs are:

i7-12800HX

RTX 3080 TI

32 Gigs of DDR5 RAM

Do I have a problem with my CPU? Is it normal that it overheats like that while gaming and utilizing only a small portion of the CPU?

The GPU is doing fine, and the temperature is normal with full utilization.

[ub6424]

Hello @JoeEB 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[JoeEB]

Hi Ub6424, Thanks a lot for your offer to help. I have attached the requested screenshots.

Thanks a lot in advance.

[ub6424]

Hello @JoeEB 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Uninstall OMEN gaming hub

(3) Download and install / update

If an error occurs continue with the next driver

NVIDIA Graphics Driver

30.0.15.1215 Rev.A

1019.6 MB

Apr 27, 2022

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1298 Rev.A

649.7 MB

Apr 27, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.B

196.6 MB

Sep 7, 2022

Download

Intel Management Engine Interface (MEI) Driver

2220.3.1.0 Rev.B

19.2 MB

Sep 7, 2022

Download

(4) Enable Ultimate Performance Plan in Windows 11

(5) Restart Windows

(6) Test again

(7) Please report your results

[JoeEB]

Hello @Ub6424,

I noticed that my laptop's drivers are newer than the listed drivers, do you still want me to replace them with the mentioned drivers?

I have already downloaded all of them and I am only waiting for your confirmation.

Thanks a lot in advance.

[ub6424]

Hello @JoeEB 

I have provided the official drivers from HP. If you have newer drivers (provided from <Microsoft Update>), keep them.

[JoeEB]

Hi @Ub6424 

So now since I have the latest drivers, shall I only delete Omen software and try again?

[ub6424]

---

@JoeEB wrote:

Hi @Ub6424 

So now since I have the latest drivers, shall I only delete Omen software and try again?

---

Hello @JoeEB 

Yes, uninstall <OMEN gaming hub> and test again.

[JoeEB]

Hello @Ub6424

I deleted the Omen Hub, but there is no possibility to add the Ultimate Power plan in my system. 

I even tried using powershell and the command prompt, but the plan never appeared in the power options.

The only available plan is the Balanced one, but when I click on System from the start menu, then Power & Battery, the choice in Power mode is Best Performance.

I tried Cinebench r23 after the above, and the CPU temperature never went above 81c, but I get lower multi core scores, as if the CPU is not running on full power. I get 15K, while other people get 20-23K.

[JoeEB]

I just reinstalled Omen HUB and set it on performance mode, then I immediately noticed a huge performance jump and my Cinebench R23 score reached 19.6K while the temperature was between 95-98c, and the laptop was directly on a disk. When elevated for some time, the temperature went down 5c. 

I am wondering why the performance is capped without Omen HUB, even though the power plan does not limit the CPU performance as the minimum and the maximum was set on 100.