HP Omen 17-CK1010CA Keyboard replacement key/unresponsive keys

[clv278]

Good Day All,

I have been having a lot of difficulty getting a clear answer (googling, unresponsive customer service agents/unable to even reach a live human). For the past year I have had this laptop and within a few months one of the keys started to become unresponsive. I would press it and it would not type. It is the "j" key. I have had to use the virtual keyboard soley to type that key. I thought maybe something had gotten underneath it and I removed the key to look, and saw nothing. 

Desperately I did reach out to the sales representatives to see if they could help point me in the right direction or connect me to tech support. Only to be told the laptop's warranty has expired and that technical support charges to even speak with you(????). I would like to know where to buy a replacement key as well as to find out whether or not the issue of unresponsive keys on these laptops have been addressed. It's been very frustrating and has left a sour taste in my mouth on HP's quality of hardware. 

If anyone can point me in the rigth direction as to what type of key to buy, I'd appreciate that. 

Thank you so much.

(also ps: I have been trying to add the product to my account to no avail, it says it finds the product and then when I click "add product to profile" it does not do that. Which is also frustrating.)

[Max3Aj]

Hi @clv278, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding keyboard replacement! 
Your search ends here! 
We are going to need a few details to check and assist you further. 

Could you please PM the device serial and product number? This will help us check the availability of the keyboard replacement options as we cannot replace the key alone. 

Need help finding the details? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're thrilled to have the opportunity to assist you, we'll try to get you a discount as well and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

Regards,

Max3Aj