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- HP Omen 17 Hard Drive/SSD SMART & DST check failure IDs - ex...

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08-23-2023 04:44 PM - edited 08-23-2023 05:06 PM
Good afternoon everyone, I apologize in advance for any mishaps, as this is my first forum post. As well as if it is in the wrong product board. I figured this was hardware related.
I have a HP Omen 17 (2022 model release year) that upon startup is giving me a SMART Hard Disk Error - Hard Disk 1 (301).
I ran a System Fast Test, System Extensive Test, and Hard Drive/SSD SMART Check - Failed (ID: PLSEW3-B4SBPB-MFPX0J-609203)
It also alerted me of a Hard Drive/SSD Short DST Check : Failed (ID: PLSEW3-B4SBPB-MFPX0J-60RA03)
And
Hard Drive/SSD Long DST Check : Failed (ID: PLSEW3-B4SBPB-MFPX0J-619J03)
Unfortunately my laptop went out of warranty in June. But I managed to get the important data off onto a USB this morning.
Can I please get an explanation of these Failure IDs so I can figure out my next steps. I need this laptop for college work and the semester just started.
EDIT: I have some technical knowledge working with desktop computers, so if need be, I would be open to self repair if that is my best option. (Assuming it is not too difficult)
Well regards,
- Cactusguy
Solved! Go to Solution.
Accepted Solutions
08-23-2023 04:49 PM
You can check those messages from
https://support.hp.com/us-en/contact/diag
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
For (original) Windows 10/11. please use Cloud Recovery tools
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Regards.
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08-23-2023 04:49 PM
You can check those messages from
https://support.hp.com/us-en/contact/diag
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
For (original) Windows 10/11. please use Cloud Recovery tools
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.