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OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)

Good afternoon everyone, I apologize in advance for any mishaps, as this is my first forum post. As well as if it is in the wrong product board. I figured this was hardware related. 

I have a HP Omen 17 (2022 model release year) that upon startup is giving me a SMART Hard Disk Error - Hard Disk 1 (301).

I ran a System Fast Test, System Extensive Test, and Hard Drive/SSD SMART Check - Failed (ID: PLSEW3-B4SBPB-MFPX0J-609203)
It also alerted me of a Hard Drive/SSD Short DST Check : Failed (ID: PLSEW3-B4SBPB-MFPX0J-60RA03)

And
Hard Drive/SSD Long DST Check : Failed (ID: PLSEW3-B4SBPB-MFPX0J-619J03)


Unfortunately my laptop went out of warranty in June. But I managed to get the important data off onto a USB this morning. 

Can I please get an explanation of these Failure IDs so I can figure out my next steps. I need this laptop for college work and the semester just started. 

EDIT: I have some technical knowledge working with desktop computers, so if need be, I would be open to self repair if that is my best option. (Assuming it is not too difficult) 

Well regards, 
- Cactusguy

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@CactusGuy23 

 

You can check those messages from

 

            https://support.hp.com/us-en/contact/diag

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@CactusGuy23 

 

You can check those messages from

 

            https://support.hp.com/us-en/contact/diag

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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