HP Omen 17-ck2xxx Left Side USB Problem

[Saimcan]

My USB port was not working when I bought my computer on the left panel of my laptop. Thought that it was a windows 11 driver problem, let that go. Then I needed that port to work after a while, I've tried updating windows, bios, reinstalled windows, not getting any errors from UEFI tests. USB port on the left side not working at all.

Yesterday I opened the back side of my laptop to add one more additional SSD and I saw that HM Chipset was damaged. How could that happen to a newly bought computer?

I really need a refund or replacement. Since I'm using this computer for work, I'm not sure tech service option will work for me.

Details below:

a black area at the middle

[Sneha_01]

Hi @Saimcan ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support