HP Omen Fans run hard, inconsistently, and often even when laptop is idle..

[johnhickey]

So frustrated with this laptop.  The fans run loud and fast on/off all the time.  I have tried to research, I have opened the Omen Gaming Hub and set the Peformance Control setting to Default and have also tried the Comfort setting.  No change.  I have disabled the Fan Always On setting in bios.   I have updated all drivers, except Bios, using the HP Support Assistant.   When I try to update the Bios using HP Support Assistant, it will not update.  When the file runs the box that comes up and I choose ' says 'Bios not Compatibile with this device' .  I am not sure why since it downloaded from the HP Support Assistant.  In Bios it tells me the version currently installed is F21.  Is that correct for this device?   I really need some assistance with silencing these fans as it is making it difficult on Video calls due to the noise.   Thanks for any assistance offered.   I should also note that we have a few other of these same laptops at out company and in talking with those users they also experience excessive fan noise too...but it really seems extreme on mine.  Help!

[The_Fossette]

@johnhickey

I reviewed your post and I understand that the fan is running consistently.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and graphics driver from the below link.

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111194.exe

Graphic Power Control IC Firmware Update Utility: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95380.exe

Intel: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111131.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111135.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[johnhickey]

I was able to run the bios and IC firmware updates but I receive the following message on both the intel and nVidia updates.

Waning: The driver is not supported on this OS version (10.0.18363)

This is my OS version:

Version 1909 (OS Build 18363.1316)

[The_Fossette]

@johnhickey

I recommend you run a system test on the computer following the steps in the below article to make sure that there is no hardware issue.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe