• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-10-2018 06:42 AM

HP Recommended
Product: OMEM 15 " 2017
Operating System: Microsoft Windows 10 (64-bit)

Hello I am trying to carry out maintance on my HP Omen (2017) 15 inch gaming laptop. 

There are 10 screws on the bottom and I've attempted to unscrew one but it is impossible as the screw is too tight. My screwdriver fits exactly and matches the screw head but I cannot turn them not matter how much force I apply. Its to the point where the screwdriver is stripping the screw head.

 

I am trying to clean my fans and upgrade the RAM. 

 

Is there a way that makes it easier or a step I am missing?

 

Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2018 12:53 PM

HP Recommended

@Chengers

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help. 

 

I understand that you have an OMEN 15 " 2017 series laptop. I read that you're trying to clean the fan and upgrade the RAM, but one of the screws of the bottom casing does not come out. 

 

During my research, I came across this service guide for the HP Omen series laptops. The page# 32 explains how to remove the base enclosure. You might want to check the below information mentioned there:

 

 

Hope this information helps. In case you need further assistance then please reply with the exact laptop model no. This link will help you to find the model no: http://hp.care/2bygf7l

 

Cheers! 🙂

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-13-2018 12:53 PM

HP Recommended

@Chengers

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help. 

 

I understand that you have an OMEN 15 " 2017 series laptop. I read that you're trying to clean the fan and upgrade the RAM, but one of the screws of the bottom casing does not come out. 

 

During my research, I came across this service guide for the HP Omen series laptops. The page# 32 explains how to remove the base enclosure. You might want to check the below information mentioned there:

 

 

Hope this information helps. In case you need further assistance then please reply with the exact laptop model no. This link will help you to find the model no: http://hp.care/2bygf7l

 

Cheers! 🙂

 

Was this reply helpful? Yes No

‎02-13-2018 11:42 PM

HP Recommended
Ah exactly what I was looking for! Thank you very much!

But do the warnings mean I need to send it to HP to upgrade the RAM? or to clean the fans? I bought it a few weeks ago and I usually service all my computers every month. I still have a 1 year warranty so is the ram change and fan clean free?
Was this reply helpful? Yes No

‎02-14-2018 08:24 AM

HP Recommended

@Chengers

 

You're most welcome. 🙂

 

Usually, HP does not recommend making any hardware changes to the original configuration. 

 

The warranty will fix any hardware failures within the laptop. The regular maintenance or any upgrade is not covered by the warranty. 

 

Secondly, since the laptop is fairly new, the fan may not need any cleaning this early. However, here are a few tips that HP recommends that help in maintaining your laptop.

 

Hope this information helps. Cheers! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.