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‎06-16-2020 10:41 AM - edited ‎06-16-2020 10:50 AM

HP Recommended
Product: OMEN by HP Laptop - 17-w205na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I basically have my laptop looking exactly the same as the one in this issue:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-swollen-on-HP-Omen-lap...

 

Apparently it's the battery, which seems quite concerning. My laptop overall is now out of warranty, and I can't find a good way to check with HP for the correct way to resolve this issue outside of warranty, so could someone please point me in the right direction for how to get this resolved?

 

Thanks

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2020 11:42 AM

HP Recommended

@AdamGNZ

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

 


I am an HP Employee

View solution in original post

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2 REPLIES 2

‎06-16-2020 11:42 AM

HP Recommended

@AdamGNZ

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

 


I am an HP Employee

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‎06-16-2020 12:36 PM

HP Recommended

Thanks for the very quick response Betty, I have replied to the private message.

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