HP OmniBook Ultra Flip – Serious Stability Failures (Replacement Request)

[Leigh_Wardle]

Hi everyone,

I’ve been having serious stability issues on my HP OmniBook Ultra Flip 14 inch, Model 14-fh0025TU Next Gen AI PC.

Here are some details:

9 September:

 

• 4:05 PM: The PC became unresponsive, with both a browser and the Windows button not working.

• 4:06 PM: A Windows update was noted.

• 4:18 PM: The PC started experiencing repeated freezes.

• 4:21 PM: The Phone Link app stopped responding.

• 4:22 PM: Desktop icons were not responding.

• 4:24 PM: An "Aw Snap" error appeared.

• 4:30 PM: The Edge browser would not start.

• 4:34 PM: The taskbar and Windows key stopped responding.

• 4:38 PM: The Task Manager was inaccessible.

• 4:40 PM: I performed a hard reset.

• 4:46 PM: Chrome was unresponsive.

• 4:48 PM: Both Chrome and Edge were unresponsive, and pop-ups couldn't be closed.

• 5:03 PM: Chrome would not open quickly.

• 5:10 PM: The entire system became unresponsive.

 

 

10 September:

 

9:49 AM — Log-in screen unresponsive; required hard reboot
9:52 AM — Windows Update completed
10:39 AM — Windows Search (via taskbar) unresponsive; required hard reboot
1:35 PM — Chrome became unresponsive; Edge remained stable. Closed and reopened Chrome — became responsive again
1:35 PM – 5:00 PM — PC stable and in continuous use
5:00 PM – 11:13 PM — PC not in use
11:13 PM — Start (Windows) key unresponsive to left-click, but still responds to right-click (including Shutdown menu)

I have run the following, with no errors reported:

✅ DISM /Online /Cleanup-Image /RestoreHealth 

✅ sfc /scannow 

✅ chkdsk C: /f /r 

In recent days, I have been running Hardware Diagnostics.

Here’s a summary of my test results:

	Hours	RAM	SSD
WD Drive Utilities	11	n/a	Passed
built-in UEFI diagnostics - no errors	12	Passed	Passed
memtest86	12	Passed	n/a
BurninTest	5	Passed	120 Errors (Data Verify failure) 30 Trillion operations
HP PC Hardware Diagnostics Windows - Extensive Test	0.5	Passed	Passed

Total testing hours: 40

On the basis of the BurninTest results, the SSD is faulty.

The unit has a Carepack warranty.

What do I have to do to get HP to replace the unit?

Regards,

Leigh

[Garp_senchau]

@Leigh_Wardle, Welcome to the HP Support Community 

  

This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,