HP OmniBook Ultra Flip – Serious Stability Failures (Replacement Request)

[Leigh_Wardle]

Hi everyone,

I’ve been having serious stability issues on my HP OmniBook Ultra Flip 14 inch, Model 14-fh0025TU Next Gen AI PC.

Here are some details:

9 September:

 

• 4:05 PM: The PC became unresponsive, with both a browser and the Windows button not working.

• 4:06 PM: A Windows update was noted.

• 4:18 PM: The PC started experiencing repeated freezes.

• 4:21 PM: The Phone Link app stopped responding.

• 4:22 PM: Desktop icons were not responding.

• 4:24 PM: An "Aw Snap" error appeared.

• 4:30 PM: The Edge browser would not start.

• 4:34 PM: The taskbar and Windows key stopped responding.

• 4:38 PM: The Task Manager was inaccessible.

• 4:40 PM: I performed a hard reset.

• 4:46 PM: Chrome was unresponsive.

• 4:48 PM: Both Chrome and Edge were unresponsive, and pop-ups couldn't be closed.

• 5:03 PM: Chrome would not open quickly.

• 5:10 PM: The entire system became unresponsive.

 

 

10 September:

 

9:49 AM — Log-in screen unresponsive; required hard reboot
9:52 AM — Windows Update completed
10:39 AM — Windows Search (via taskbar) unresponsive; required hard reboot
1:35 PM — Chrome became unresponsive; Edge remained stable. Closed and reopened Chrome — became responsive again
1:35 PM – 5:00 PM — PC stable and in continuous use
5:00 PM – 11:13 PM — PC not in use
11:13 PM — Start (Windows) key unresponsive to left-click, but still responds to right-click (including Shutdown menu)

I have run the following, with no errors reported:

✅ DISM /Online /Cleanup-Image /RestoreHealth 

✅ sfc /scannow 

✅ chkdsk C: /f /r 

In recent days, I have been running Hardware Diagnostics.

Here’s a summary of my test results:

	Hours	RAM	SSD
WD Drive Utilities	11	n/a	Passed
built-in UEFI diagnostics - no errors	12	Passed	Passed
memtest86	12	Passed	n/a
BurninTest	5	Passed	120 Errors (Data Verify failure) 30 Trillion operations
HP PC Hardware Diagnostics Windows - Extensive Test	0.5	Passed	Passed

Total testing hours: 40

On the basis of the BurninTest results, the SSD is faulty.

The unit has a Carepack warranty.

What do I have to do to get HP to replace the unit?

Regards,

Leigh