-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP P-143CL SSD + Caddy Drive - UPGRADE

Create an account on the HP Community to personalize your profile and ask a question
07-29-2020 02:12 AM - edited 07-29-2020 02:23 AM
Hello all,
I need to get some options for SSDs 480 GB or more to upgrade my laptop. Im confused with the size I need or if this laptop support M.2, product number is G6U21UA#ABA
Model is HP Pavilion P-143CL running Windows 10
Also, I need to get a caddy drive to replace the Optical drive with the current HDD I have. Where can I get it? Which size?
Some links or specifications to search are welcome.
Any suggestion is appreciated.
Be safe.
07-31-2020 01:42 PM
@Nosredna11 Welcome to HP Community!
I understand that you would like to add the SSD.
I have checked the manual
Your product will not support SSD. There is no port to connect the SSD.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
08-04-2020 12:34 PM
I understand your concerns.
(HP does not recommend upgrades as the device is equipped with parts that perform at its optimal performance and also, the upgradeable parts listed in HP articles are purely for your ease, though the decision to upgrade will be at your own discretion)
Please contact the local service center and check.
Or you can contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!