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‎05-19-2022 09:56 AM

HP Recommended
Product: HP All-in-One - 22-df0429
Operating System: Microsoft Windows 11

HP PC diagnostics will not run - nothing happens at all  - program does nor open - even if "run as administrator"

 

Windows OS up to date - I even uninstalled HP diagnostics - re-installed through Microsoft playstore

 

stopped working May 15th  (2022) -  no changes etc made to computer  - any idea(s) please

 

everything else is fine - my HP all in one about 15 months old 1TB HDD about 350gb on computer

 

Stay safe ALL

 

Brian

Category:
1 REPLY 1

‎05-22-2022 03:43 AM

HP Recommended

Hi@Briboy, 

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing HP PC hardware diagnostics issues with the HP HP All-In-One PC. 

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Uninstall and then reinstall the HP PC hardware diagnostics from HP.COM 
  • Run HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

If issue still persist then run diagnostics from F2 Diagnostics.   

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Click Run Once.

Once the test completes, results are displayed on the screen.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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