cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 2
144
Flag Post

Solved!

HP PC HARDWARE DIAGNOSTIC WINDOWS

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

Hi I've done the HP PC HARDWARE DIAGNOSTIC WINDOW

Done the system test and it fail the failure ID is RGEKG3-7B99B8-MFGH7F-60VA13

what should I do ?

My lapto keeps crashing or freeze

1 REPLY 1
Highlighted
Level 12
7,692 7,654 330 692
Message 2 of 2
Flag Post
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation