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    Fix Windows 10 Update Issues

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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HP PC HARDWARE DIAGNOSTIC WINDOWS

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

Hi I've done the HP PC HARDWARE DIAGNOSTIC WINDOW

Done the system test and it fail the failure ID is RGEKG3-7B99B8-MFGH7F-60VA13

what should I do ?

My lapto keeps crashing or freeze

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HP Recommended

Hi

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

 

You need to MAKE BACKUPS if you can, create Recovery Media and replace the Hard Disk Drive.

 

https://support.hp.com/us-en/product/hp-envy-17-j100-notebook-pc-series/5401174/model/6654415/how-to... for your.....

HP ENVY 17-j108tx Notebook PC (ENERGY STAR)

 

 

If in doubt please ask.

 

 

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Thank you, for the ideas it helps and my laptop is not freezing and am doing windows update

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I did the recovery last month and still froze

Thank you

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HP Recommended

Hi

You need to make Back-Ups of your importat data, your Hard Disk could fail at ay time.

The you eed a Recovery USB to re-install.

W7 and W10 Repair.pngHP Recovery Media Creation.pngYou may have to change the Hard Disk soon.

 

Please be prepared for that probability.

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