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‎12-25-2018 11:08 PM

HP Recommended
Product: HP ENVY 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi I've done the HP PC HARDWARE DIAGNOSTIC WINDOW

Done the system test and it fail the failure ID is RGEKG3-7B99B8-MFGH7F-60VA13

what should I do ?

My lapto keeps crashing or freeze

5 REPLIES 5

‎12-25-2018 11:24 PM

HP Recommended

http://h10032.www1.hp.com/ctg/Manual/bpv04997

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‎12-26-2018 01:29 AM

HP Recommended

Hi

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

 

You need to MAKE BACKUPS if you can, create Recovery Media and replace the Hard Disk Drive.

 

https://support.hp.com/us-en/product/hp-envy-17-j100-notebook-pc-series/5401174/model/6654415/how-to... for your.....

HP ENVY 17-j108tx Notebook PC (ENERGY STAR)

 

 

If in doubt please ask.

 

 

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‎12-26-2018 07:29 AM - edited ‎12-26-2018 07:33 AM

HP Recommended

Thank you, for the ideas it helps and my laptop is not freezing and am doing windows update

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‎12-26-2018 07:31 AM

HP Recommended

I did the recovery last month and still froze

Thank you

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‎12-27-2018 01:57 AM

HP Recommended

Hi

You need to make Back-Ups of your importat data, your Hard Disk could fail at ay time.

The you eed a Recovery USB to re-install.

W7 and W10 Repair.pngHP Recovery Media Creation.pngYou may have to change the Hard Disk soon.

 

Please be prepared for that probability.

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