HP PC Hardware Diagnostics UEFI – v10.8.0.0 freeze at 80%

[Whosyapuppy]

I have recently reset my Omen 17 laptop (17-cb1001na) back to factory settings and updated to Windows 11. Updated BIOS, drivers and software to current versions.

The HP PC Hardware Diagnostics UEFI was version 7.8.0.0 and so I updated to 10.8.0.0.

It loads but freezes at 80%

Is there a fix for this or can I revert back to a previous version?

[Garp_senchau]

@Whosyapuppy, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Hard Reset

Power off the laptop.

Disconnect everything (USB, external devices, etc.).

Hold the power button for 30 seconds.

Reconnect the battery and plug it in, then try running diagnostics again.

Check BIOS Settings

Restart and press Esc or F10 to enter BIOS.

Disable Secure Boot and Fast Boot.

Save and exit, then try the diagnostics again.

Reinstall Diagnostics

Uninstall and reinstall the HP Diagnostics tool.

Download the latest version from HP’s website if needed.

Test Without Diagnostics

Use Windows Memory Test by typing mdsched.exe in Run (Windows + R).

Run chkdsk for disk errors via Command Prompt (chkdsk /f).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Whosyapuppy]

Thank you for your response. 
I have tried most of the suggestions and still unable to get past 80%. 
I am unable disable Fast Boot in the BIOS as I can not find the option. I did however disable Secure Boot. 
I am unable to find an option to uninstall the UEFI version of PC Hardware Diagnostics. But I did reinstall it again. 
I also made a USB version but it also froze at 80%. 
I will try the steps again with Fast Boot disabled and uninstall of UEFI PC Hardware Diagnostics if there is a way to do this

[Garp_senchau]

Hey @Whosyapuppy, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,