-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP PC Hardware Diagnostics UEFI version 8.2.0.0

Create an account on the HP Community to personalize your profile and ask a question
01-07-2025 06:04 AM
the latest is 10.7
Check to see if there is a hardware problem.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty
If the component is not tested then possibly it is in the updated version of UEFI diagnostics.
HP releases newer UEFI diagnostics periodically. When you select F2 during boot you are requesting UEFI diagnostics. There is an updated diagnostics package Click Here Look for the phrase 'issues outside the OS', Expand the '+' symbol and click the DOWNLOAD button. The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button. When you press F2 to run diagnostics please ensure the version is the new one. |
The can be installed from a USB flash drive if necessary.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
01-28-2025 01:22 PM
I have the same/similar problem on a Z2 G9 SFF with the Linux OS. The on-board diagnostics is version 6.7.0.0 and consistently reports a video memory error. The remote diagnostics is version 10.7.3 and reports that all is fine. The on-board diagnostics are out-of-date, with 7.3.0.0 being available on the HP website as Windows Installers. HP has so far been unable to explain how I update the on-board diagnostics on this Ubuntu 22.04 LTS machine. Can someone explain that to me or point me in the right direction? Thanks so much for any help you can offer.