• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-30-2019 09:55 AM

HP Recommended
Product: HP EliteBook 8470p
Operating System: Microsoft Windows 10 (64-bit)

HP PC Hardware Diagnostics Windows (1.5.6.0) DST-test gives errors PW441K-7NW9JN-XD6WW1-60Q913, PW441K-7NW9JP-XD6WW1-60QR13 and PW441K-7NW9JQ-XD6WW1-60X913 in three different test.

 

S.M.A.R.T. state says ok and laptop is working ok. Shoud I be worried?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2019 10:58 AM

HP Recommended

The error code translated to the hard disk failure.

 

I would save my data to an external storage device as soon as possible.

 

Once that is done you will need to replace the hard disk with a new one, reinstall Windows 10 and your programs.

 

You can transfer the data you saved to the new Windows 10 installation.

 

Is you notebook still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-30-2019 10:58 AM

HP Recommended

The error code translated to the hard disk failure.

 

I would save my data to an external storage device as soon as possible.

 

Once that is done you will need to replace the hard disk with a new one, reinstall Windows 10 and your programs.

 

You can transfer the data you saved to the new Windows 10 installation.

 

Is you notebook still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-07-2019 01:04 AM

HP Recommended

My notebook have no warranty any more. I will take an image of my disk and buy a new disk and drop image in it.

Thanks for your answer:)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.