HP PC Hardware Diagnostics Windows (HpHwDiag.exe)

[gtspeck]

0x800702E4: Cannot create the process for package AD2F1837.HPPCHardwareDiagnosticsWindows_2.7.2.0_x64__v10z8vjag6ke6 because an error was encountered while launching. [LaunchProcess]

I am getting the above error when I run HP PC Hardware Diagnostic Windows 2.7.2.0.  Anyone knows what's causing this?

[Kuroi_Kenshi]

Hi @gtspeck,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Uninstall and Reinstall HP PC Hardware Diagnostics Windows

• Uninstall the current version:
  • Go to Settings > Apps > Apps & features.
  • Find HP PC Hardware Diagnostics Windows and click on Uninstall.
• Download the latest version:
  • Visit the HP Support page to download the latest version of HP PC Hardware Diagnostics Windows.
  • Follow the installation instructions.

2. Run as Administrator

• Sometimes, running the application as an administrator can resolve issues:
  • Right-click on the HP PC Hardware Diagnostics Windows executable file.
  • Select Run as administrator.

3. Ensure Windows is Up-to-date

• Check for any pending Windows updates and install them:
  • Go to Settings > Update & Security > Windows Update.
  • Click on Check for updates.

4. Check for Compatibility Issues

• Ensure that the version of HP PC Hardware Diagnostics Windows you are attempting to run is compatible with your version of Windows 11.

5. Perform a Clean Boot

• Performing a clean boot can help eliminate startup conflicts that might be causing the issue:
  • Press Windows + R, type msconfig, and press Enter.
  • In the System Configuration window, go to the Services tab.
  • Check Hide all Microsoft services.
  • Click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup items.
  • Restart your PC and try running the diagnostic tool again.

6. Check for System File Corruption

• Run the System File Checker utility to check for and repair corrupted system files:
  • Press the Windows + X keys and select Windows Terminal (Admin).
  • Type sfc /scannow and press Enter.
  • Allow the scan to complete and follow any instructions provided.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,