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10-26-2024 05:06 AM
Hi! This mornig I have turned on my pc but it remained stuck for 10 min at the power on screen (black screen with hp logo). So then I pressed the power button for 3s for a forced shutdown. Now the pc works but in the last few days the computer has been giving me problems. For example yesterday when I turned it on I heard a strange noise like a creaking sound during the ascension. Also recently the computer is always turning off when it reaches 20-30% battery. I already replaced the battery two years ago. How should I do?
10-29-2024 07:30 AM
Hi @giopol,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I understand you're experiencing an issue with your Laptop that is malfunctioning.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages (if any) on the unit.
- When was the last time it was working fine?
- Were there any changes made to your Laptop recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee