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‎03-23-2021 02:03 PM

HP Recommended
Product: HP Pavilion 17
Operating System: Microsoft Windows 10 (64-bit)

Hey, I need your help. Recently my laptop starting having issues with the Battery and now I have issues with the Hardware. The battery issue it wasn't big deal I didnt like do anything about it till now I can't use my own laptop because it doesn't auto repair or something.

 

I have the Failure Id, I dont know if it require just let me know so I send it. 

1 REPLY 1

‎03-23-2021 02:59 PM

HP Recommended

@LuisCanales 

 

Is it the 24-chracter error code for HDD ? If yes,  Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

            https://support.hp.com/au-en/document/c06162205

 

If for Battery, please replace it.

 

Regards.

BH
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