HP Part replacement - Can I replace a 925736-001 FHD (1920*1080) broken screen with a 3840*2160 one?

[Mac_N]

Please, can I replace a 925736-001 FHD (1920*1080) broken screen with a 925736-001 (3840*2160) screen on my HP 15m-bq0xx laptop?

Thanks

[praveen196]

@Mac_N Welcome to HP Community!

I understand that the screen is broken.

I have checked the manual ( page number 23)

Your product supports the following display.

The display panel assembly (15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-flat (3.2-mm), eDP1.3 TouchScreen; includes a display panel and display bezel) 925736-001

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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