HP Parts Store Shipment Damaged and I can't access site to get return authorization

[SMC47]

I ordered a replacement battery from the HP Parts store - it arrived in a crushed box.  I want to return it.  I've tried returns through the HP parts webpage - it freezes/locks and I can't even submit a request for assistance.  The return page doesn't even accept my Order number.  I can't find a phone number or e-mail to contact HP Parts to get a return authorization.  What a waste of time!  Can anyone provide me contact information?  Had I known this I never would have relied on HP for anything.

[Garp_senchau]

Hey @SMC47, 

Thanks for reaching out! 

I apologize for the inconvenience you've encountered. I understand how frustrating this situation must be, and I sincerely regret the difficulty you've faced with our returns process.

I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Regards,

[SMC47]

HP.com directs you the parts site -and that site freezes/locks.  the main site won't help you.  I did a live chat with a rep and she sent me back the HP parts site.  It's been two days and I spent an hour trying to fill out the online form on the parts size (as it froze/unfroze) and still was unable to complete return request.

[Hawks_Eye]

@SMC47 

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

As mentioned earlier by colleague, these requests are best addressed over the phone with our dedicated support team for your region. 

Our regional phone support team is equipped to provide this level of assistance and personalized real-time support to guide you accordingly.

Contact our regional phone support team for further assistance.

Thanks!

Hawks_Eye