• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-23-2018 05:06 AM

HP Recommended
Product: Pavilion 14-bf102nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everybody,

 

I recently bought a Pavilion 14-bf102nl and I'm trying to use two external monitors:

 

- one with the hdmi port 

- one using an USB-C to hdmi adapter.

 

The first one works fine. 

 

The second one is dead and as soon as I plug in the usb-c adapter windows shows me a warning "Display connection might be limited ". I was trying to understand if the problem is the adapter or the usb-c port not supporting Alternate mode?

 

I couldn't find any data on manuals e/o support pages.

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2018 05:25 AM

HP Recommended

The USB-C is for data only:

 

External ports
1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s); 2 USB 3.1 Gen 1 (Data transfer only); 1 HDMI; 1 RJ-45; 1 headphone/microphone combo

 

Above from the official specs. I have the same thing on a 14m-cd0xxx I bought recently. Nice laptop but the USB-C doesn't do much for you. My Spectre 13-vxxx on the other hand has Thunderbolt ports which do carry a video signal. 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-23-2018 05:25 AM

HP Recommended

The USB-C is for data only:

 

External ports
1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s); 2 USB 3.1 Gen 1 (Data transfer only); 1 HDMI; 1 RJ-45; 1 headphone/microphone combo

 

Above from the official specs. I have the same thing on a 14m-cd0xxx I bought recently. Nice laptop but the USB-C doesn't do much for you. My Spectre 13-vxxx on the other hand has Thunderbolt ports which do carry a video signal. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.