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‎09-20-2021 09:28 AM

HP Recommended
Product: HP Pavilion 14-ce3501na
Operating System: Microsoft Windows 10 (64-bit)

We have a HP Pavilion 14-ce3501na in for repair where the cooling fan is not cooling the CPU and the system over heats. A new fan has been fitted and is seen to spin but the system still over heats. The fan is set in BIOS to be always on, but does not spin at full rpm, nor does it change its speed. If the fan is set in the BIOS not to be always on, it never spins and comes to a halt after the initial power up.

 

We have updating the BIOS, during which time the fan kicks in at full rpm, but the BIOS fails to install and the system BIOS is restored. Then the fan is back to not cooling the CPU.

 

Has anyone else had this issue?

 

Any help would be very helpful.

 

Many thanks

Paul.

Category:
2 REPLIES 2

‎09-20-2021 11:06 AM

HP Recommended

Hi Paul,

What version of the BIOS where you trying to install? The latest version 14

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-ce3000-laptop-pc-series/29...

You could try one of the previous versions such as version 11 (what version do you have installed?)

 

Let me know,

David

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‎09-21-2021 03:35 AM

HP Recommended

David,

 

The version of BIOS installed is F.14

 

Tried installing 086AAF14 but the one installed was restored.

 

We have downloaded F11 and tried to install it, but the update routine says it is not compatible with the system.

 

Paul.

 

 

 

 

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